Privacy Policy Overview

We are committed to protecting your privacy and handling your data transparently in accordance with South African regulations. This document explains how your information is collected, used, and kept secure.

What We Collect

We collect necessary information to provide and improve our gardening services and communicate effectively with clients.

• Personal identification details like your name, phone number, and email when you request a service or contact us.
• Details about your requested gardening services, location, and service preferences based on your communication.
• Communications with our team, including feedback or questions, to ensure responsive service delivery.
• Device or browser data when you visit our website, which helps with security, analytics, and service improvement.

Why We Use Your Information

Your data supports prompt responses, quality service, and compliance with South African privacy laws.

• To manage bookings, confirm appointments, and deliver your requested gardening services.
• To inform you of updates, news, or changes that may affect your service experience.
• To improve our website, personalise your experience, and ensure system security.
• To comply with legal obligations relating to communications and record-keeping requirements.

Legal Basis for Processing

Your information is processed under South African data protection law and related requirements.

We only use your data with your consent or to fulfil a service contract, meet legal goals, or protect our legitimate interests.

Who We Share With

We only share information necessary for service delivery or legal compliance with trusted third parties.

• Communications with our gardeners for accurate service delivery and ongoing property care.
• IT or website support providers to maintain system functionality and security.
• Government authorities or legal entities, as required under applicable South African laws and regulations.

Data Security

We use strict security measures and regular system updates to protect your personal information from unauthorised access or misuse. Internal processes and staff training also ensure data is handled with care and confidentiality. While we take all reasonable precautions, no system can be completely secure. Please contact us with security concerns.

Your Rights

You have choices about how we collect and use your information.

• Request access to the personal data we hold about you and correct inaccuracies.
• Withdraw consent or request deletion of your data when we no longer require it for service delivery.
• Object to how your data is processed or request restrictions on certain types of use.
• Lodge a complaint with the relevant data protection regulator if you feel your rights are not respected.

Cookies & Tracking

Cookies help us analyse website usage and tailor your online experience. Accepting cookies allows us to enhance site functionality and security.

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Contact Us

Have questions about your data or want to discuss privacy? Reach out to our team for guidance or support regarding your information.

Updates to This Policy

We update our Privacy Policy to reflect changes in laws or our data handling practices. Please review this document regularly for the latest information.